Morning brief
Collects email, calendar, tasks and important events into a short brief: what happened, what is urgent, what can wait.
Delivery · AI agent
Harness: an AI assistant for the team
A personal AI agent that knows your documents and systems and takes routine work off your team.
from 49,000 ₽setup; subscription from RUB 15,000/mo
What's included
- An agent for roles: management, sales, support, operations
- A knowledge base built from your documents and policies
- Integrations with email, calendar, CRM and 1C
- Role-based access and an action log
- Agent updates and AI usage included in the subscription within the plan limit
How it works
First we find where the team loses time and run a pilot on 1–3 scenarios. Then we connect the systems, set permissions and develop the agent on a subscription.
Tech stack
- Harness
- LLM
- RAG
- integration APIs
- action audit
Who it is for
- Management: a brief on email, tasks and numbers without manual collection.
- Sales: client cards, follow-ups and draft proposals.
- Support: answers from the knowledge base with the source shown.
- Operations: documents, reports and repetitive assignments.
What Harness is
Harness (the English word for “tack”) is the layer around a language model: tools, memory, access, rules and an action log. A model without a harness can only answer in text; a model with a harness can do work inside your systems.
In plain words: the model is the “brain”, and the harness is the “hands, memory and rules” that let it use email, CRM, calendar and the knowledge base without exceeding its permissions.
- Calendar
- CRM
- 1C
- Knowledge base
- Telegram
What the agent does every day
Documents and emails
Finds what is needed in the knowledge base and drafts emails, contracts and proposals using your templates.
CRM and requests
Pulls up the client card, records call outcomes, creates tasks and reminders — no manual copying.
Reports and numbers
Turns data from spreadsheets and systems into a clear report without waiting for an analyst or assembling exports by hand.
Employee support
Answers questions about policies and products, shows the source of the answer and hands complex cases to a person.
Control and security
Works by role, keeps an action log, and performs risky operations only with human confirmation.
Pricing: setup + subscription
The subscription already includes agent updates, AI usage within the plan limit and support. Setup is paid separately — it covers configuration, integrations and the pilot.
Pilot
Test one process and one role.
- Setup
- from 49,000 ₽setup, 2–3 weeks
- Subscription
- from 15,000 ₽per month
- 1 agent and 1 role
- Up to 3 integrations
- Knowledge base up to 200 documents
- 500 requests per month
- Agent updates and AI usage included
- Support during business hours
- Pilot results report
Reply within one business day
Team
RecommendedFor a sales, support or operations department.
- Setup
- from 120,000 ₽setup, 3–5 weeks
- Subscription
- from 39,000 ₽per month
- Up to 3 roles and scenarios
- Up to 8 integrations
- Knowledge base up to 2,000 documents
- 3,000 requests per month
- Monitoring and updates
- Responses to questions and incidents during business hours
- Team training
- Monthly report and development plan
We reply within 8 business hours
Department
The AI agent as part of the company's IT landscape.
- Setup
- on estimate
- Subscription
- from 90,000 ₽per month
- Roles and scenarios without a hard cap
- 1C, CRM, SSO and internal APIs
- A dedicated engineer
- Action audit and access separation
- Faster responses to questions and incidents
- Quarterly development plan
- Priority support
We reply within 4 business hours · a dedicated engineer
Prices are “from”; the exact quote depends on integrations and roles.
Subscription and terms
What the subscription includes
- Agent updates: prompts, tools and models — changed without a separate invoice.
- AI usage: tokens and infrastructure within the plan limit.
- Monitoring: we see errors, delays and answer quality, not you.
- Support: questions, incidents and small improvements.
- Development: new scenarios and integrations on an agreed plan.
- A clear report: how many requests, what was saved, what to improve.
What is billed separately
- Licences for third-party systems: CRM, 1C, email, calendar.
- Major development outside the scenario: a new module or a separate service.
- Data cleanup: a clean knowledge base is half the success.
- Legal and compliance consulting.
- Hardware and workstations.
How the market looks
Ranges based on public offers: each format solves a different problem, so we compare the boundaries, not just the price.
| Format | Guide price | What you get | Limits |
|---|---|---|---|
| A ready assistant per employee | ≈ RUB 2,000–5,000 per employee per month | A general chat, document work, sometimes email and calendar. | Usually does not know company processes and has no access to 1C/CRM; data terms depend on the vendor. |
| Bot builders and no-code | RUB 0–10,000/mo for the platform + RUB 30,000–150,000 to build | Scenarios, forms, notifications, simple integrations. | Scenarios need maintenance; agent and memory capabilities depend on the platform. |
| Implementation by an integrator | RUB 300,000–1,500,000 per project + RUB 50,000–200,000/mo | Audit, integrations, pilot, training, support. | A project format with a long cycle; scope depends on the integrator. |
| Your own developer or team | from RUB 250,000/mo payroll + models and infrastructure | Full control and custom scenarios. | Requires rare skills and hiring time; depends on the team. |
| Our Harness | setup from RUB 49,000 + subscription from RUB 15,000/mo | An agent for your processes, integrations, updates and AI usage included. | Transparent limits; we grow scenarios as value appears. |
The ranges are our indicative observations of public offers, not a verified price list. Vendors differ in terms, limits and data requirements — check current prices with the provider. We do not promise to “replace everyone”: the agent removes routine, people keep the decisions.
Security and control
The agent gets only the access it needs for the task. Everything else stays closed.
- Roles and permissions: each employee has their own set of tools and data.
- Action log: you can see what the agent requested, what it did and what it based an answer on.
- Secrets never go into prompts: keys are stored separately and accessed by policy.
- Risky operations require human confirmation: sending money, deletions, mass changes.
- Model choice: keep data in Russia (YandexGPT/GigaChat) or use international models.
- We choose providers with training on data disabled where available; terms depend on the selected model. Anonymisation is available when needed.
How the rollout works
01
Task review
We look at where the team loses time: email, documents, CRM, reports. We pick 1–3 scenarios with fast value.
02
Pilot
We assemble the agent, connect the knowledge base and tools, and test it on real tasks for 2–3 weeks.
03
Integrations and roles
We connect CRM/1C/calendar, set permissions and the action log, and train the team.
04
Subscription and development
We update the agent, monitor quality, add scenarios and report monthly.
Frequently asked questions
What is Harness in plain words?
It is the “tack” around a language model: tools, memory, access and rules. Thanks to it, the AI does not just answer in text — it does work inside your systems: finds documents, drafts emails, fills the CRM and builds reports.
How is it different from ChatGPT or Copilot?
A ready assistant is a general per-employee tool: it does not know your processes and has no access to 1C/CRM. Harness is configured for your roles and systems, gets a knowledge base and works by company rules. We update it and pay for the AI as part of the subscription.
What does the subscription include and who pays for the AI?
The subscription includes agent updates, model and infrastructure costs within the plan limit, monitoring, support and scenario development. There is no separate token bill; usage above the limit is charged transparently.
What does “we reply within 8 business hours” mean?
It is a response time: we take the request into work and give a meaningful answer within 8 business hours. It is not the time to fully fix the issue — first we respond and diagnose, then we fix it. Round-the-clock support is a separate option and price.
How much does it cost and how long does setup take?
Pilot — from RUB 49,000 setup and from RUB 15,000/mo, 2–3 weeks. Team — from RUB 120,000 and from RUB 39,000/mo, 3–5 weeks. Department is quoted individually. The exact price depends on integrations and the number of roles.
How secure is it?
Access is role-based, every action goes to a log, secrets are not sent into prompts, and risky operations require human confirmation. You can choose a model with data in Russia (YandexGPT/GigaChat) or an international one.
Do we have to replace our CRM or 1C?
No. We connect to what already works via APIs or exports. If there is no API, we find a workaround or build a connector — but we do not migrate the accounting system itself.
Want to test Harness on your own task?
We will run a pilot on one process: no large upfront payment and no promises to “replace everyone”. Start with 2–3 weeks.