Support · Maintenance
Support and growth
After launch we stay on: we monitor, fix, update and grow it to plan.
from 5,000 ₽per month
What's included
- 24/7/365 uptime monitoring
- Updates and maintenance
- Backups and recovery
- Small fixes on request
- Growth along an agreed plan
How it works
We work to an agreed SLA: response times, priorities, a register of work. The first year of maintenance comes free with development.
Tech stack
- monitoring
- error logs
- work register
Support plans
- Maintenance — from RUB 5,000/month: monitoring, updates, fixes during business hours
- Custody — from RUB 20,000/month: 24/7 incident response, planned improvements, a monthly report
- Full department — by estimate: product growth, promotion and support as your own IT team
What you get in any plan
- The site is watched: outages are visible immediately, not from client emails
- Updates and fixes do not pile up into debt
- Backups: critical data restored in hours, not days
- Everything in one register: what is done and what is planned
Frequently asked questions
What does support include?
Uptime monitoring, updates, backups and small fixes. Response within a business day per the procedure. The first year of support is free with development.
How much does support cost?
Maintenance — from RUB 5,000/month, Custody with 24/7 response — from RUB 20,000/month, a full department — by estimate after a brief.
Will you support a site you did not build?
Yes. We start with a technical audit to understand the code and infrastructure, then work on the same terms. No 'everything is broken, rebuild it' without a review.
The site is live — who owns it now?
We will set up monitoring and support: the first year is free with development.